The hype of AI, machine learning, bots, and digital assistants has been building since the start of the year, amplified by efforts of Google, Facebook, and others. Many of the bots that have either hit the market or are getting ready to launch, carry out tasks traditionally done by humans. We’ll explore the historical relationship between technology innovation and job creation, and discuss the realities of potential future job obsolescence.
The insurance industry is moving further from focusing on repairing and replacing towards preventing and mitigating losses. Data analytics and advanced technologies for gather, monitoring and processing data are enabling this transformation. Andrew will talk about how Crawford and Company, as well as the industry in general, is using data to fuel digital transformation.
Amazon is upending retail in big ways and is disrupting the middleman-based structure that has defined retail distribution for decades. Chris will explain Amazon’s marketing mechanics to demonstrate how upstarts are using Amazon to compete with established brands and how those brands are fighting back. Chris will dive into Amazon’s search algorithms and pay-per-click advertising and will show how using brand leverage and direct relationships with Amazon can create more marketing opportunities.
Come join the AECF family for our Annual Social Networking event, on Thursday, October 19th. This is one of our most popular events, offering networking in a fun and informal setting. Don’t miss your chance to win a $100 Amazon gift card and tell us what topics YOU want to talk about in 2018!
CX Talks is the largest customer experience summit ever, bringing together 18 trade associations who have been involved with planning and organizing this unique event. These associations represent a wide variety of customer experience disciplines, including UX, CRM, B2B, B2C, Social Media, Martech, Store Design, Service Training, VOC, research, mystery shopping and more. CX Talks is the place to be to kick off Customer Experience (CX) week celebrations.
Hosted at Atlanta Marriott Conference Center in Buckhead, this full-day conference features 2 panels, 12 CXTalks speakers, 2 keynote speakers and discussion groups with members of the leading CX-related associations in Atlanta. Meet and network with association representatives and conference attendees. Leave with a more informed understanding and appreciation of the talent and skills required to create world class customer experiences.
Digital experience – and particularly web experience – plays a major role in CX as it often serves as a first or second touch point with your potential customers. Come hear Taz Lake, Founder of Brightmill, discuss his Seven Forces of Web Analysis and why they matter to your return on investment in digital and eCommerce.
Connected cars aren’t on the horizon – they are already here. Like many technologies that were once features, consumers will come to expect this connectivity to be standard. What is next for Connected Cars and eCommerce? Come find out as our expert panelists discuss what else we can expect from Connected Cars.
Charlie Chung, Segment Marketing Senior Manager at UPS, will lead this session to discuss Smart Operations, which includes Additive Manufacturing (3D printing) and how that plays a role in the next Industrial Revolution.
Marco de Vries, Sr Director of Product Marketing for OpenText Business Network will lead this session to explore how the ‘Marginal Gains’ approach can be applied across a B2B integration environment.
Startup Culture in the Established Enterprise – Introducing Lean Innovation to a 60-year-old business
For the past several years Aaron’s development teams have transformed the way we solve business problems. At the core is the way we have used successful techniques mostly attributed to startups around Lean Innovation Management. Our story speaks to the way we have transformed the thinking and processes of other business units into the same approach.